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Wednesday, December 22, 2010

Orange Line Bus Driver Who F-Uped May Be In Trouble?

So e-mailed Metro about the Orange line Bus Driver being off the line and blocking Burbank near Fulton.
You can read the first post here. It doesn't explain how he managed to get stuck in that position. Metro isn't providing the name of the driver either or cause, probably due to legal stuff or maybe not to look bad.

What's kind of sad is that Metro says no one else reported it to them. I'm guessing the police were called, it's weird PR wasn't notified that one of their buses screwed up so bad. That's poor communication in the company. It's also poor communication by the public. If somethings messed up contact someone. I sent the story to the local news and no one has gotten back to me.

If you want to know what happened start e-mailing them and asking

[email protected]
(213) 922-6235 (800) 464-2111
Maybe they"ll put out a statement on their blog. Which I notice constantly shows delays.

from Metro Customer Relations:

We want to acknowledge your e-mail regarding the traffic disruption involving the disabled Orange Line coach last Saturday night near Fulton and Burbank. The incident was reported to our Bus Operations Control center which coordinated the on-street response. The matter is currently under investigation: the operator was identified and will soon be interviewed by the Division Manager responsible for Orange Line operations. While we are unable to divulge or discuss the details of any employee personnel action taken in connection with the incident, please be assured that appropriate administrative actions will be pursued.

As we received no other input from customers or the general public who were affected by the event, Customer Relations was not aware of the developments of last Saturday night and we want to thank you for taking the time to inform us and to communicate your views to us.

Metro Customer Relations
One Gateway Plaza
Los Angeles, CA 90012
[email protected]
(213) 922-6235 (800) 464-2111

Also while searching if LAist (one of the best blogs about LA) might have some info on what happened, I was amazed to find these articles on Metro
86% of Metro Readers Satisified with Service, 90% Feel Safe
Metro Awarded 2 Million For Van Nuys

I'm not happy about these at all. Especially after this bus driver screwed up so bad. I want him fired. Not also happy we just give money to Metro and Caltrans without many safeguards in place to make sure it's used correctly.

I'll e-mail them again to see if I can find out more.